CLUBS STORE FAQ

Orders

Where can I find my purchased digital items?

You can view your purchased digital items in the "Official Items" section on your profile page.

When will I receive my purchased digital items?

Once your purchase is completed, the digital item will be available immediately and can be displayed in your passport right away.

Can I purchase multiple items at once?

At this time, items must be purchased individually. If you wish to buy multiple items, please complete separate transactions for each one.

Is there a limit on how many digital items I can purchase?

There is no purchase limit. You can buy the same item multiple times if you’d like to.

Can I cancel my order if I purchased an item by mistake?

Due to the nature of digital items, returns and exchanges are not possible after purchase. We appreciate your understanding.

Can I return or exchange a digital item after purchase?

Returns and exchanges are not available after the purchase has been completed.

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Payment

What payment methods are accepted?

We currently accept payments via credit card.

Which credit cards do you accept?

We accept VISA, Mastercard, JCB, and American Express.

Can I get a receipt for my purchase?

We do not issue receipts for digital item purchases. Please refer to your credit card statement for payment details.

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Other Information

Are there any restrictions on the use of digital items?

Purchased digital items are for personal use only. Commercial use, resale, or transfer to third parties is strictly prohibited.

Who owns the copyright of the digital items?

The copyright of digital items sold on Clubs belongs to their respective creators. All content, including images, text, audio, and videos, is protected by copyright law. Unauthorized reproduction, redistribution, or similar actions are prohibited.

What should I do if I need further assistance?

If you require further support, please contact us at info@frame00.com with your CLUBS account information (email address or social media account details). Please allow a few business days for a response, excluding weekends, public holidays, and seasonal closures.

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